Information We Collect

We collect information that you provide directly to us when you register for our programming courses, communicate with us, or interact with our educational platform. The types of information we collect include:

• Personal identification information such as your name, email address, and phone number
• Account credentials including username and encrypted password data
• Educational background details and programming experience level
• Payment information processed securely through third-party payment processors
• Communication records including support tickets and course-related inquiries
• Technical data such as IP address, browser type, and device information
• Learning progress data including completed lessons, quiz scores, and project submissions

We automatically collect certain information when you visit our website through cookies and similar tracking technologies. This helps us understand how you interact with our platform and improve your learning experience.

How We Use Your Information

The information we collect serves several purposes related to providing and improving our educational services:

We do not sell your personal information to third parties. Any sharing of data is done only to facilitate our educational services or comply with legal obligations.

Data Storage and Security

Your information is stored on secure servers located in Taiwan and protected through industry-standard security measures. We implement multiple layers of protection:

1. Encryption of sensitive data both in transit and at rest using modern cryptographic protocols
2. Regular security audits and vulnerability assessments conducted by qualified professionals
3. Access controls limiting staff access to personal data on a need-to-know basis
4. Secure backup systems with redundancy to prevent data loss
5. Monitoring systems to detect and respond to potential security incidents

Your Rights Under Taiwan Law

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:

Access and Correction

You can request access to the personal information we hold about you at any time. If you find any inaccuracies, you have the right to request corrections. Simply contact us using the information provided at the end of this policy.

Data Portability

You may request a copy of your data in a structured, commonly used format. This includes your profile information, learning progress, and any content you've created on our platform.

Deletion Rights

You can request deletion of your personal information, subject to certain legal obligations that may require us to retain some data. We'll process deletion requests within 30 days unless legal requirements necessitate longer retention.

Objection to Processing

If you object to how we're processing your data, you can file a complaint with us directly or with Taiwan's relevant data protection authorities.

Third-Party Services and Data Sharing

We work with carefully selected third-party service providers to deliver our educational services. These partners may process your information on our behalf:

• Payment processors handling secure transaction processing (we never store complete credit card information)
• Cloud hosting providers maintaining our platform infrastructure
• Email service providers facilitating course communications
• Analytics services helping us understand platform usage patterns
• Customer support tools enabling us to respond to your inquiries efficiently

All third-party providers are required to maintain appropriate security measures and use your information only for the specific purposes we authorize. We conduct due diligence on these partners and require contractual commitments to data protection.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how our platform is used. Here's what you should know:

Essential Cookies

These are necessary for the website to function properly. They enable core features like user authentication and access to secure areas. You cannot opt out of these cookies if you want to use our services.

Analytics Cookies

We use these to understand how visitors interact with our website. The information collected is aggregated and helps us improve the learning experience. You can disable these through your browser settings.

Functional Cookies

These remember your preferences and choices to provide a more personalized experience. They're optional but enhance your interaction with our platform.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or delete existing ones. Keep in mind that disabling certain cookies may limit your ability to use some features of our platform.

Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy:

• Active account data is maintained while you're enrolled in courses or using our services
• Course completion records are kept for three years after program completion to verify certificates
• Payment and billing information is retained for seven years to comply with Taiwan tax regulations
• Support communications are kept for two years after resolution
• Marketing communications remain until you unsubscribe or request deletion

After retention periods expire, we securely delete or anonymize your information. Some data may be retained longer if required by legal obligations or to resolve disputes.

International Data Transfers

While our primary operations are based in Taiwan, some of our service providers may process data in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place:

1. We use service providers that comply with internationally recognized data protection standards
2. Contractual agreements with providers include data protection obligations equivalent to Taiwan standards
3. We conduct assessments of data protection laws in destination countries
4. Where necessary, we implement additional security measures for international transfers

You have the right to obtain information about safeguards we apply to your data when transferred internationally.

Children's Privacy

Our programming courses are designed for learners aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If you're under 16 and interested in our programs, please have a parent or guardian contact us to discuss enrollment options.

If we discover we've inadvertently collected information from a child under 16 without proper consent, we'll delete that information promptly. Parents or guardians who believe we may have collected such information should contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through:

• Email notification to the address associated with your account
• Prominent notice on our website before changes take effect
• In-platform notifications when you log into your account

We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when the policy was most recently revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

How to Exercise Your Rights

If you want to exercise any of your privacy rights or have questions about how we handle your information, we've made the process straightforward:

1. Log into your FlashTurbo account and access the privacy settings section
2. Submit a request through our dedicated privacy request form
3. Email us directly at the privacy contact address provided below
4. Send written correspondence to our physical address

We'll respond to your request within 15 business days. For complex requests, we may need up to 30 days and will keep you informed of our progress. There's no fee for exercising your rights unless your request is clearly unfounded or excessive.